Refund policy

Returns, Replacements & Refunds Policy

As most of our products are handcrafted and made from natural wood, we currently do not accept returns, exchanges, or refunds once an order has been delivered.

Damaged Items

If your item arrives damaged or broken, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the damaged item
• Clear photos of the packaging

Once reviewed, we will assess the damage and advise on the next steps.

Return Procedure

In some cases, we may require a damaged item to be returned before a replacement is shipped.

Please do not ship any item back without prior approval and instructions from our team.

As many of our products contain delicate hand-carved details, proper packaging is essential to prevent additional damage during transit. If a return is required, the item should be repacked using the original packaging materials where possible.

Before the return is initiated, we may request photographs of the repacked item and packaging for approval. Once approved, we will arrange the return shipment.

If the original packaging is no longer available, please contact us before repacking the item and we will advise on suitable alternative packaging.

A replacement will be shipped once the return has been approved and the required packaging photographs have been provided.

Natural Characteristics of Wood

Natural variations in wood grain, texture, colour, knots, and minor imperfections are part of the unique handmade nature of our products and are not considered defects.